FAQ: Order Support

Our Custom Design Process:
Once your order is placed, we review your idea and carefully bring your design to life with attention to every detail.

Making Changes To Your Order:
Need to update your order? Contact us as soon as possible and we’ll do our best to help before production begins.

Return Policy:
Refunds are not issued, but store credit may be provided when appropriate. If you have an item you’d like to return, we can set up a Zoom call to review everything and discuss the best way to resolve the issue.

Please email us at hello@alwayskose.com to schedule a meeting.

Ordering Policy:
Orders placed after Friday at 3:00 PM will begin processing the following Monday at 9:00 AM. Any orders submitted during the weekend will be added to our Monday production schedule. Please note that business days do not include weekends or holidays.

Shipping Policy:
Orders are processed within 7–10 business days and shipped via USPS. You’ll receive tracking information as soon as your order is on its way! Once your package has been scanned by the post office, it is no longer in our hands. If any issues arise during shipping, please contact USPS directly, as we are unable to assist once the order leaves our store. Currently, we only ship within the U.S.

Privacy Policy:
Your privacy matters. Any information you provide (like your name, email, or shipping address) is kept safe and never shared or sold.

Terms of Service:
By shopping with Always Kose, you agree to our store policies regarding returns, payments, and product availability. We’re committed to fair, clear, and honest service.